Privacy Policy
Last Updated: August 2, 2026
At ecomm.lk we really care about your privacy and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you use our website, platform, applications and related services. When you use ecomm.lk you agree to the practices described in this Privacy Policy.
Information We Collect
When you create an account, subscribe to a plan, contact us, or use our services, we may collect information such as your name, email address, phone number, business name, store information, billing details, profile information, and support communications. When you use our platform, we may also automatically collect your IP address, browser type, device information, operating system, usage statistics, login activity, and cookies. If you are a merchant, you may collect customer names, email addresses, phone numbers, delivery addresses, and order information through your store — this data belongs to you and ecomm.lk only processes it to provide platform services.
How We Use Information
We use the information we collect to create and manage your accounts, provide our ecommerce platform services, verify users through OTP and authentication systems, process subscriptions and billing, improve our platform performance and security, provide customer support, send service-related notifications, prevent fraud and abuse, and comply with legal obligations.
Communications
We may send you account verification messages, OTP codes, security notifications, subscription updates, billing notices, platform announcements, and service-related communications. We will not send you promotional communications without your consent.
Cookies
ecomm.lk uses cookies and similar technologies to keep you logged in, remember your preferences, improve your user experience, analyze our website traffic, and enhance our platform performance. You can disable cookies through your browser settings, however some features may not work properly.
Data Security
We take measures to protect your information against unauthorized access, loss, misuse, alteration, and disclosure. However, no internet-based service can guarantee complete, absolute security.
Data Sharing
We do not sell your information. We may share information with trusted parties only when necessary to provide our services, including payment providers, cloud hosting providers, email delivery services, SMS and OTP providers, analytics providers, and domain and infrastructure providers. These providers can only access the information they need to perform their services.
Merchant Responsibilities
If you are a merchant using ecomm.lk, you are responsible for complying with privacy laws, informing your customers about your data collection practices, obtaining required customer consent, and managing customer requests regarding their data. ecomm.lk acts as a platform provider and data processor where applicable.
Data Retention
We keep your information for as long as necessary to provide our services, maintain our business records, resolve disputes, comply with legal obligations, and enforce our agreements. After you close your account, we may retain some information where legally required.
Your Rights
Subject to applicable laws, you may have the right to access your personal information, request corrections, request deletion of your information, object to certain processing activities, and withdraw your consent where applicable. You can submit your requests through our support channels.
Children's Privacy
ecomm.lk is not intended for children under the age of 13. We do not knowingly collect information from children. If we find out that we have collected such information, we will take reasonable steps to remove it.
Third-Party Services
Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices, content, or security of these third-party websites or services.
International Data Processing
Your information may be stored on servers located in different countries depending on our service providers and infrastructure partners. By using ecomm.lk, you consent to processing where permitted by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will publish updated versions on this page with a "Last Updated" date. If you continue to use ecomm.lk after updates, it means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us through the contact details published on the ecomm.lk website.
By using ecomm.lk you acknowledge that you have read and understood this Privacy Policy.
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